OU Help Desk
Kresge Library, Room 202
100 Library Drive
Rochester ,
MI
48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
[email protected]
Office Hours: M-F 8:00am - 5:00pm
OU Help Desk
The Help Desk is here to support you, our valued member of the Oakland University community, faculty, staff and currently enrolled students, with your technology related questions.
Let us help you connect to Internet resources, find a solution to your technology issue or access the Oakland University email system.
The OU Help Desk offers student laptop loan program. Complete the Laptop Loan Application form or contact us to learn more.
If you are unable to access your email account reset your password at the NetID Management website.
As part of the recent SAIL upgrade, a new navigation and user interface will provide users with a modernized look.
The application can be accessed directly at sail.al10669.com or, as always, via the MySail link at the top of the OU website homepage. After logging in, users will be taken to the "My Profile" page, which looks considerably different than previous Sail navigation pages.
To access familiar web tools and information, users should click on the four squares icon at the top, left-hand corner of the window.
In the pop-up window that appears, users should then click on "Menu" and a list of categorized content areas will appear.
These categories are designed to be more intuitive and easy to navigate than options offered on the current version of Sail.
Selecting each of the options will open pages that, although new in appearance, offer familiar tools and information. Some practice moving through the menus will likely be necessary to develop efficient navigation, and users can always use the four squares icon at the top left corner of the window to return to the top of the navigation menu.